Hostinger is one of the cheapest shared hosting providers on the market today. It has a user base that had grown to 29 million people. We checked it out for ourselves so you wouldn’t have to, paying for a real, live plan with Hostinger.
General Info & Hosting Overview
1. Good Uptime
Uptime is the most important thing to check out when considering a web host.
Hostinger seemed to perform pretty well in this area except for every few months it seems to spike a lower overall. In 2017 December our site experienced uptime of 99.04%, which is about seven hours of downtime for the month – definitely not good! But if we were to leave that month out of the equation and look only at the last 15 months, the average uptime would be 99.97%. So even though their overall uptime looks bad initially, taking a further glance at the month to month statistics shows a completely different story.
Last 16-month average uptime:
- March 2019 average uptime: 99.94%
- February 2019 average uptime: 100%
- January 2019 average uptime: 99.99%
- December 2018 average uptime: 99.98%
- November 2018 average uptime: 100%
- October 2018 average uptime: 100%
- September 2018 average uptime: 99.89%
- August 2018 average uptime: 99.98%
- July 2018 average uptime: 100%
- June 2018 average uptime: 100%
- May 2018 average uptime: 99.93%
- April 2018 average uptime: 99.99%
- March 2018 average uptime: 99.88%
- February 2018 average uptime: 100%
- January 2018 average uptime: 100%
- December 2017 average uptime: 99.04%
2. Fast Load time – 369ms
Fast page loading times are vital for any website user’s experience with a site.
Have you ever headed to a web page only to get stuck waiting on the site to load for what seems like ages?
We all have.
Hostinger boasts servers in the USA, Asia, and Europe (UK). Each is reportedly connected to a 1000 Mbps connection, which ensures that loading times are stable.
Last 16-month average load time:
In average, page loading times were 369ms.
That’s 58.54% faster than the industry average of 890ms!
3. 30-Day Money Back Guarantee
Hostinger offers tons of different payment options like Visa, Paypal, Mastercard, Discover, Bitcoin, Maestro, American Express, and JCB.
They also offer a 30-day money back guarantee. So you can try them out and get your money back if the performance or experience is subpar.
Be aware that not all products are available for refund, and some products have special refund terms, according to Hostinger’s Refund Policy. We’ll save the details for the cons section below.
4. Multilingual Customer Support
Customer support can either make or break a web host.
If your site is down for some reason, and you’re unable to get in touch with a customer support person ASAP, you might lose out on a ton of sales.
Hostinger doesn’t disappoint. The company offers multilingual customer support team, live chat and they integrated Intercom as their main support system.
Live chat is only accessible if you’re logged into a Hostinger account, though. (See con #1 for more details.) We’re glad that Hostinger offers live chat, but it would make more sense if they offered it to everyone. Accessing the live chat is extremely easy, once you’ve logged in there is instantly an icon in the right bottom corner.
We had to wait under 1 minute for a chat support agent to connect and another minute for the answer, which was amazing. And their knowledge base articles are short and comprehensive, they include gifs and images on how to do something.
Mindaugas answered our questions quickly and with great use of language.
5. Free Website Builder and Domain Name
You’ll also get a free website builder (although the popular website builders are better) with Hostinger’s services with any plan you choose. There are tons of different templates to choose from, too.
Once you’ve chosen a template, you can customize everything in your pages right from Hostinger.
Free domain names are available with Premium and Business web hosting, which will save you a bit of money in the long run.
You will have to pay extra for more than one domain. More on that later.
6. Easy to Use
Hostinger offers a modern, easy-to-use interface where you can find everything you need all in one location.
That way, you can track logins, update billing information, manage your domains, and monitor emails from your dashboard.
The control panel isn’t a traditional cPanel, but large icons make it simple to find exactly what you need when you need it.
Some advanced users might miss cPanel. But otherwise, this version is great for beginners who don’t want to be a software engineer to figure out how to get a simple website up and running.
7. Unlimited Features with Premium and Business Plans
If you sign up for one of the top two Hostinger plans, you’ll gain access to unlimited email accounts for free.
Managing those accounts right from the control panel means that there’s no guesswork about spam filters, usage, and more.
You can set up autoresponders, enable or disable accounts, and forward emails sent to a customer’s domain.
Bandwidth and databases are unlimited unless you choose the “Single Web Hosting” plan.
With the latter you’ll be limited to 10GB of disk space, 100GB of bandwidth, one MySQL database, and one email account.
8. Industry-Standard Pricing Tricks but Still Affordable
Tons of web hosting companies promote their prices in a false light. Hostinger is one of them, although they do it in a more clear way than many others.
For example, if you want to take advantage of the awesome $0.80 per month deal for Single Shared hosting, you’ll have to commit to Hostinger for 48 months and after the 4 years you’re renewal cost will jump up to $7.99/month.
If you’re willing to be stuck with the same web host for four years, then it’s incredibly cheap for that time. That could save you quite a lot over a long-term period.
Even more positive is that the service they offer is pretty good compared with the rest.
There’s a lot to love about Hostinger’s uptime, loading speeds, support quality, and features.
But there are some drawbacks to think about. Unfortunately, no perfect web host exists. They’ve all got drawbacks or warts. The trick is knowing which ones you can live with and which ones are the deal breakers.
Here’s an overview of what’s not so perfect about Hostinger:
1. Must be Logged in to Access Live Chat
If a company doesn’t offer live chat, they’re seriously depriving their customers.
Hostinger’s live chat option is only available if you’re logged into a Hostinger account.
That means that if you’re not a Hostinger customer but you’ve got questions about migrating your site over to them, you can’t chat live with a customer service representative.
To get in touch with Hostinger without being logged in, click the “Contact Us” button at the bottom of their site.
Then, you’ll be taken to a page where you can choose whether you’re looking for support to report abuse or to submit a general inquiry ticket.
To submit a ticket, you’ll have to submit your name, email, and your message.
Hostinger also has a huge knowledge base as well as tutorials(Everything from website building to SEO). Where you can find guides, information, and answers to questions by yourself.
Users can search for articles or choose between three categories in the knowledge base:
2. No Traditional cPanel
Hostinger has created their own control panel, making their web hosting easier to use than most others.
If you’re already accustomed to using a traditional control panel, like cPanel, you might not like their dashboard.
Therefore, advanced users might not love this part.
3. Nonstandard payment terms
Hostinger’s Refund Policy reveals a few exceptions to their “no questions asked money-back guarantee.”
What’s refundable under standard terms:
- Hosting (all plans, except first payment after Free Trial)
- Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)
- SSL Certificates
What’s not refundable:
Redemption fees, domain name renewals, and privacy protection are not refundable. Most new domain name registrations are only refundable if canceled and processed within four days of registration, not 30 days.
Keep these exceptions in mind before moving forward.
4. Must Pay for Extra Domains
One domain name registration is free for users who opt for the Premium or Business shared hosting plans as well as with all annual Cloud hosting plans.
However, additional domain registrations aren’t free. They’re definitely affordable, though.
Domains with the extensions “.com” and “.net” are under $10 per year, while a “.xyz”, “.online”, “.tech” domains are only $0.99 per year.
A “.asia” extension will cost you the most – $12.99 per year.
If you choose one of their higher plans, you’ll get unlimited subdomains, but only one free domain name.
You can also renew an expired domain name at no extra cost if the domain is still in the Renewal Grace Period.
Afterward, you can still redeem the domain until day 67 with a redemption fee of $53, according to Hostinger’s Expired Registration Recovery Policy.
Hostinger Pricing, Hosting Plans & Quick Facts
Here’s a quick overview of the Hostinger plans that are available:
Personal free domains are included in Premium & Business web hosting plans!
Single Shared Hosting: The cheapest available plan. You’ll pay as little as $0.80 per monthfor 48-months. After that period, it’s going up to 7.99$/month.
With this plan, you’ll get:
- 1 Website
- 10 GB Disk Space
- 100 GB Bandwidth
- 1 MySQL Database
- 1 FTP User
- 1 Email Account
- Easy Website Builder
- Auto Installer
Premium Shared Hosting: This plan is the middle of the line. You’ll pay as little as $2.15 per month for 48 months.
With this plan, you’ll get:
- Unlimited Number of Websites
- Unlimited SSD Disk Space
- Unlimited Bandwidth
- Unlimited MySQL Databases
- Unlimited FTP Users
- Unlimited Email Accounts
- Easy Website Builder
- 3X WordPress Optimized Speed
- Free Domain Name (with annual plan)
Business Web Hosting: This plan is the top of the line. You’ll pay as little as $3.45 per month for 48 months.
With this plan, you’ll get everything from Premium Shared Hosting as well as:
- Daily Backups
- Deluxe Live Support
- 2X Processing Power & Memory
- Free SSL Certificate to secure customer data & increase SEO rankings
Do We Recommend Hostinger?
It’s VERY cheap hosting that provides very solid speed. I wish their uptime would’ve been over 99.91%, though.
The entry-level, Single-Web Hosting plan doesn’t offer many unlimited perks or free features. The Premium, Cloud Hosting, and Business Web Hosting plans have a lot more to offer.
Uptime and page loading speeds are faster than the industry average, and you’ll get your money back within 30 days if you’re unhappy with Hostinger.
Customer support is responsive, knowledgeable, and friendly.
We couldn’t recommend these plans more.